Citizen Hotline Concept
Training on the Topic: Citizen Hotline Concept
The organization and operation of a citizen hotline (crisis hotline) are among the most important tasks of Staff Section 5 (Staff Spokesperson / Public Affairs). The staff members assist with specific inquiries from the public and thus serve as the "voice of civil protection."
Particularly in the age of modern social media, operating this hotline is important to reduce information gaps and correct misinformation. At the same time, the citizen hotline provides important situational information for the staff.
The workload for operating the citizen hotline is often underestimated. In actual emergency situations, resources are therefore often lacking for operating this important communication channel. This online seminar provides you with the fundamental information to enable your team to truly meet this challenge on the phone during a crisis.
Request a date via the seminar office
Staff members in Staff Section S5 (Press and Public Relations), officers responsible for the citizen hotline of lower disaster management authorities and municipalities
Learning Objectives:
The seminar provides you with a comprehensive overview of the necessary preparations and effective operation of a citizen hotline
Period & Location:
In-house event at your premises or as an online seminar
Course Program:
The organization and operation of a public hotline (crisis hotline) are among the most important tasks of Staff Section 5 (Staff Spokesperson/Public Affairs).
Topics:
- Importance of the citizen hotline
- Structure
- Equipment
- Training
- Information dissemination
- Personnel management
Our Experts
Jan Müller-Tischer
Senior Consultant and Senior Lecturer