Consulting for Hospitals and Clinics
Crisis-Resilient Hospitals
require clear structures.
Hospitals must remain operational even in exceptional situations:
Medically, organizationally, and communicatively.
We support you in practically establishing, reviewing, and effectively operating emergency and crisis structures. The focus is on robust planning, clear leadership structures, and trained procedures – from preparation to the management of real events.
Our portfolio to support you includes:
- Hospital Alarm and Deployment Planning (KAEP)
- Staff exercises and training for hospital incident management teams
- Training Courses
- Crisis Communication
- Business Continuity Management (BCM)
- Operational Emergency and Crisis Management
Hospital Alarm and Deployment Planning (KAEP)
Hospitals must remain operational even in exceptional situations. Robust Hospital Alarm and Deployment Planning provides the necessary foundation for this. We create, review, and revise your alarm and deployment plans in a practical and operational manner, ensuring they are effective in an emergency.
Our planning documents serve as a clear working basis for operations and regulate procedures, responsibilities, and interfaces clearly and practically. We consider realistic scenarios such as mass casualty incidents (MANV), IT failures, evacuations, and civil defense requirements. A special focus is placed on coordination with emergency medical services, control centers, and responsible authorities (BOS) to ensure seamless cooperation. Clear roles, procedures, and responsibilities – including the tasks of the Hospital Incident Management Team (KEL) – are central components of our work.
Staff Exercises and Training for Hospital Incident Management Teams
Operational capability in a crisis does not arise spontaneously but is the result of structured and progressive training. We guide your Hospital Incident Management Team from tabletop exercises to realistic crisis staff exercises, thereby creating a robust interplay of all functions and the ability to lead and make decisions confidently even in complex situations.
The focus is on training decision-making, leadership, and communication processes, tailored to your individual needs. Additionally, we support you with individual follow-up during the change process. Our scenario trainings include, among others, mass casualty incidents, cyberattacks, power outages, evacuations, pandemics, and civil defense requirements. Through a combination of basic knowledge transfer, training, and realistic exercise scenarios, as well as a multi-stage learning concept, all staff functions are specifically developed.
Business Continuity Management (BCM)
To systematically ensure the operational capability of a hospital even during disruptions or crises, we develop and optimize individual Business Continuity Management systems. These are specifically tailored to your facility’s critical processes, dependencies, and outage risks, for example, in the areas of IT, energy supply, or logistics.
Our BCM concepts integrate seamlessly into existing organizational and IT structures and consider both supply chain and personnel failures. We develop emergency operation and recovery concepts, including for the use of emergency power or alternative processes, and together with you, identify the particularly critical processes for hospital operations. In this way, we create robust structures for continued operation even under difficult conditions.
Operational Emergency and Crisis Management
Not only the medical area, but also the economic operation of a hospital must remain functional during and after a crisis. We support you in establishing and developing a structured operational emergency and crisis management system tailored to your facility’s requirements and regulatory frameworks such as KRITIS.
We specifically prepare you for supervisory requirements and audits and ensure close integration with existing concepts from BCM, KAEP, and core clinical processes. We define clear decision-making paths and situational awareness, build robust crisis management team structures, and develop transparent escalation logics. This creates an integrated system that functions even under high stress.
Training Courses
Confident decision-making in a crisis requires targeted preparation. We qualify your Hospital Incident Management Team (KEL) and your personnel through practical training courses, exercises, and drills that are precisely tailored to your organizational structures and typical hospital situations. The goal is to equip your team with the necessary knowledge and expertise to act confidently in an emergency.
Our academy’s training offerings range from basic courses and competence training to role-specific training for medical directors, nursing management, IT, and administration. This is complemented by tabletop exercises, staff framework exercises, and full-scale exercises for the Hospital Incident Management Team. The foundation is systematic, multi-stage learning and exercise concepts that involve all staff functions of your KEL.
Risk & Crisis Communication
Crises must not only be managed operationally but also communicated professionally. We develop tailored crisis communication plans for hospitals and conduct accompanying workshops and media training. The goal is to communicate clearly, structured, and credibly in uncertain situations and to avoid reputational damage.
We specifically prepare spokespersons and leadership for communication situations, effectively integrate social media and digital channels, and train them in dealing with media, relatives, and the public. Structured communication strategies for internal, external, and official communication ensure that information is securely managed even under time pressure.
