Operational Emergency and Crisis Management
We strengthen your company's immune system.
Protect proactively.
Act decisively.
Every company is unique and presents specific vulnerabilities to damaging events. Be it workplace accidents, fires, natural disasters, technical malfunctions, cyberattacks, or sudden personnel failures: Are you sure your company is prepared for unforeseen challenges?
Do your employees know exactly what to do in an emergency?
Those who only start acting during a crisis act too late. Security is proactive!
Proactively identifying your specific risks and comprehensively preparing for them strengthens your company’s resilience – a capability that can be of existential importance in times of increasing global crises and regional natural disasters.
Our experienced consultants support you in this process: with their full professional expertise and always with the necessary tact in the tension between security and economic efficiency.
Our Goal:
The goal of emergency and crisis management is to increase your company’s resilience and ensure the safety of your employees and operational assets. With us, you benefit from improved emergency preparedness, efficient crisis response, and faster recovery after incidents.
Tailored protection.
Maximum security.
Together, we develop a strategy that is precisely tailored to your needs. To do this, we ask ourselves:
Which business interruptions are tolerable, and which are critical?
Where does crisis prevention have economically sensible limits?
What responsibilities and processes need to be defined so that you can react quickly and effectively in an emergency?
The diagram “Emergency and Crisis Management / BCM” is depicted as a house and
illustrates the structure of operational emergency and crisis management.
– Roof of the house: “Reputation and Trust” – the overarching goal protected by
effective crisis management.
– Three supporting pillars (highlighted), each with an icon:
– Prevention
– Intervention
– Postvention
– Foundation of the house, consisting of four basic elements:
– Normative requirements
– Corporate strategy
– Stakeholder management
– Resources
The illustration clarifies: Reputation and trust rest on the three pillars of
Prevention, Intervention, and Postvention, which in turn stand on a foundation of
normative requirements, corporate strategy, stakeholder management, and resources
.
ECM, BCM, Corporate Security, Corporate Resilience:
Emergency and crisis management has many faces.
We know them all.
How we proceed –
Our Methodology
Our emergency and crisis management method is built on three pillars, with which your company maintains its “secure footing” before, during, and after a crisis, and ultimately its reputation and trustworthiness.
PREVENTION – Optimal preparation for emergencies
- Resilience Assessment – optionally with audit or consulting character
- Comprehensive risk analysis and management
- Individual protection goals, emergency and crisis plans
- Identification of action requirements / individual action plan
INTERVENTION – Effective crisis response
- Appointment, training, and education of operational emergency teams and crisis management teams
POSTVENTION – Rapid recovery after incidents
- Definition of processes for crisis review and regulated return to normal operations
- “Crisis as an Opportunity”: Utilizing lessons learned for long-term strengthening of corporate resilience and derived long-term strategies
- External Support
The “3-Pillar Model / Phase Model” shows three vertical pillars that represent the chronological
sequence of a crisis event. Each pillar has an icon and a
title at the top and contains three steps below (from top to bottom):
Pillar 1 – Prevention:
– Risk analysis and goal definition
– Emergency and crisis planning
– Measures to increase resilience
Transition between Pillar 1 and 2: “Event Occurrence”.
Pillar 2 – Intervention:
– Emergency Response Team
– Special organizational structure
– Authorities and organizations
Transition between Pillar 2 and 3: “Event Managed”.
Pillar 3 – Postvention:
– Event analysis
– Lessons Learned
– Derivation of measures
A feedback arrow leads from postvention (derivation of measures) back to
prevention. This illustrates the continuous cycle: The insights gained after
an event flow back into preventive preparation.
Crisis Hotline
Immediate Response:
Receive an initial appointment within 24 hours.
Leave us your contact details around the clock on the Lülf+ Crisis Hotline or send us an email.
We will contact you as soon as possible.
Mission Resilience
Lülf+ Academy:
As part of our academy, we offer in-house workshops, training and exercises for emergency teams and crisis management teams, and media training, among other things.
We approach security holistically, from A for Analysis to Z for Zealous Goal Setting. With our unique combination of phase and impact field analysis, no corner remains unexamined. This enables us to master crises with a cool head and ultimately build trust in security – both with our clients and their customers.
Your big PLUS
Contact person
Maximilian Maybaum
